Job Actions

Job Information

Visitor Use Assistant, GS-0303-4
EMPIRE MI 49630
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90667323

Company Profile

National Park Service

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Visitor Use Assistant, GS-0303-4
* Duties
Help
## Duties
### Summary
These positions are located at Sleeping Bear Dunes National Lakeshore. Temporary positions may be terminated sooner or extended depending on park needs.
The typical seasonal entry-on-duty period for Sleeping Bear Dunes National Lakeshore is May - Nov, but can be variable during these months due to weather conditions, project needs, or funding. Anticipated Entry on Duty: July 2018
Learn more about this agency
### Responsibilities
Serves as a front-line representative of the National Park Service to the visiting public and many times will be the only contact the public has with an NPS employee. Visitor Use Assistants work at park visitor centers, entrance stations, campgrounds, and other visitor contact stations as assigned. Responsible for explaining the park's fee program, fee structure, pass and permit system to the public, selling park and federal recreational passes, and issuing entrance receipts. Verifies entrance receipts and various passes for validity, completes shift reports and completes logs of accountable stock. Campground duties include such work as collecting fees, registering campers, providing campground orientation, checking site availability, and resolving registration problems. Operates a computerized cash register. Serves as a Designated Fee Collection Officer.
The other major duties performed by Visitor Use Assistants include answering recurring visitor questions regarding the park, its facilities, services, resources, recreational opportunities, interpretive programs, pertinent regulations, and about the surrounding area. Distribute maps and brochures, provides directions and routes of travel through the park, and informs visitors of potential safety hazards. Performs opening and closing procedures for the park visitor center, entrance station, campground office and other contact stations. Identifies and corrects job safety and health hazards. Follows prescribed safety practices and procedures to ensure personal safety. May also be responsible for sale of cooperating association merchandise, light housekeeping (e.g. dusting, vacuuming, emptying trash, cleaning windows and doors, etc.) of exhibits and smaller contact areas, performing compliance checks in campgrounds, cleaning fire pits, performing traffic control at park entrances, communicating need for emergency or custodial service, and providing first aid/CPR while awaiting assistance, etc. May operate motor vehicles in various traffic conditions. May serve as an authorized government purchase card holder. May be assigned to work at other locations throughout the Lakeshore as needed.
### Travel Required
Not required
##### Supervisory status
No
##### Promotion Potential
4
* #### Job family (Series)
0303 Miscellaneous Clerk And Assistant
#### Similar jobs
* Assistants, Office
* Office Assistants
* Requirements
Help
## Requirements
### Conditions of Employment
* U.S. Citizenship required.
* Appointment subject to background investigation and favorable adjudication.
* Meet Selective Service Registration Act requirement for males.
* Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
* ****You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.
* You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
* You may be required to work evenings, weekends, holidays, and overtime.
### Qualifications
**SELECTIVE FACTOR:**This position performs fee collection duties, and experience in handling money is required. Candidates who do not meet this requirement by close of this announcement will receive no further consideration for this position. **NOTE: Your resume MUST show that you have done some money handling of some sort.** If it does not, you will be found not qualified.
**- AND -**
To qualify for this position at the GS-4 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
**EXPERIENCE:**At least one full year of progressively responsible clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Use Assistant (Fee Collection). General experience includes greeting the public, disseminating information, and providing direction. **You must include hours per week worked, as your resume MUST show ONE YEAR of work history.
* OR-
EDUCATION:**Successful completion of at least two years of education above high school (60 semester hours or 90 quarter hours). **You must include transcripts.
* OR-**
Successful completion of a combination of education and experience as described above.
**Volunteer Experience:** Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
**You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".**
### Education
To qualify based on education, you must submit a legible copy of transcripts from an accredited institutionwith your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
### Additional information
**For additional information regarding the area or position duties, please contact Dennis Hauck (231) 326-4840 or Jennifer Eggle (231) 326-4815.**
This job announcement is open to receive applications from the first 100 applicants. The job announcement will remain open until either the quota of 100 applicants, or is reached. All applications submitted by 11:59 (EST) on the closing day will receive consideration, even those that exceed the 100 applicant limit.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
Individuals selected under this vacancy announcement are eligible for the possibility of extensions or rehire in subsequent service years.
**Physical Demands:** The work involves extensive periods of standing and walking, in some cases over rough or uneven surfaces.
**Working Conditions:** The work is performed in settings in which there is regular and recurring exposure to moderate discomforts and unpleasantness, e.g., high or low temperatures, confined spaces or adverse weather conditions.
**Area Information:** Sleeping Bear Dunes National Lakeshore is within a scenic resort area on the shores of Lake Michigan, approximately 30 miles west of Traverse City. Housing, medical facilities, shopping, laundry facilities, churches, banks, daycare, cultural and recreational opportunities are readily available within a 30 mile radius from park headquarters in Empire. High temperatures average between 70-90 degrees in the summer and low temperatures average between 10-20 degrees in winter. Shared government housing may be available for rent. Please visit find a park for additional park information.
**IMPORTANT:**Effective May 26, 2018, please note that a temporary seasonal employee can only maintain his or her non-competitive rehire eligibility if he or she works no more than a combined total of 1,039 hours anywhere in the National Park Service within their service year. Accordingly, non-competitive rehire eligibility allows for re-appointment to the same position or another position appropriate for temporary appointment with the same qualification requirements (5 CFR 316.402[b][7]), based on series and grade, anywhere in the major subdivision (NPS).
If you have held a temporary seasonal appointment in the past 12 months, and have already worked the maximum 1,039 hours during that period, you are still welcome to apply. However, please be aware that exceeding the limit of 1,039 hours will result in the loss of your non-competitive rehire eligibility. The limit can be exceeded by working multiple temporary seasonal positions that result in a combined total greater than 1,039 hours. The limit also can be exceeded by working a single temporary seasonal appointment that exceeds 1,039 hours, unless granted an exception by OPM.
If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information,
Read more
### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
A review of your resume and supporting documentation will be made and compared against your responses to the Occupational Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Occupational Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you may lose consideration for this position. Please follow all instructions carefully; errors or omissions may affect your rating.
Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
* **Best Qualified**- applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
* **Well Qualified -** applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
* **Qualified -** applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
**You will be evaluated on the following competencies:**
* Arithmetic
* Flexibility
* Interpersonal Skills
* Speaking
* Writing
Read more
### Background checks and security clearance
##### Security clearance
Public Trust - Background Investigation
* Required Documents
Help
## Required Documents
The following documents are required and must be submitted by 11:59 PM (EST) on 06/11/2018:
1. **Resume** which includes a list of all significant jobs held and duties performed, with dates specified in month and year format, and, indicate hours worked per week. If military or civilian, please include your rank and/or grade.
2. A complete **Occupational Questionnaire**
3. **Other Supporting Documents**, if applicable, such as:
* Veterans Preference Documentation:
* If you are a **Discharged, Non-Disabled Veteran**, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
* If you are a **veteran within 120 days of discharge**, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
* If you are a **Disabled Veteran, Purple Heart Recipient, or** **Mother or Spouse of a Disabled or Deceased Veteran**, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
4. Documentation that you meet **Selective Factor.**
5. College transcripts, if qualifying based on education.
6. Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
**Do not submit photographs with your application package.** Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
**Do not upload Adobe portfolio documents.** Adobe portfolio documents are not viewable by our agency's staffing offices.
#### If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
* Benefits
Help
## Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
* How to Apply
Help
## How to Apply
**To apply for this position:** You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 06/11/2018. ** WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.**
1. Select Apply. If you are not logged in, you will be prompted to login or create an account.
2. Prompted to Start the Application Process by selecting "Start Application."
* Click here for USAJobs Help with "How to create an application"
* To **PREVIEW** the application questionnaire, select the following link:
3. Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS.
4. Select documents you want included in this application.
5. Review package to acknowledge your documents were reviewed.
6. Select if you want to include your demographic information.
7. After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
8. Follow onscreen prompts and instructions to complete your application.
9. Add the supporting documents by indexing your documents with the dropdown.
* Upload any missing required documents or optional documents.
10. Review and Submit Application.
11. While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
12. You can review or revise your application at any point during the open period of the announcement.
* To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select **"Update Application"**for this job.
* **Note:** When you click **Update Application**, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application.
Read more
### Agency contact information
### Terry Martin
##### Phone
(219) 395-1775
##### Email
terrylmartin@nps.gov
##### Address
Sleeping Bear Dunes National Lakeshore
9922 Front Street
Empire, MI
US
Learn more about this agency
### Next steps
Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.
Read more
* Fair & Transparent
## Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
### Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
* Equal Employment Opportunity (EEO) for federal employees & job applicants
Read more
### Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
* An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
* An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
* An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Read more
#### Legal and regulatory guidance
* Financial suitability
* Social security number request
* Privacy Act
* Signature and false statements
* Selective Service
* New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/501356800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
*Open & closing dates:* 06/05/2018 to 06/11/2018
*Salary:* $14.30 to $14.30 per hour
*Pay scale & grade:* GS 4
*Work schedule:* Full-Time
*Appointment type:* Temporary - 1039 hours

More Information »